faq

Yes you certainly can. In fact it's usually best to have them delivered to your place of work as there is more chance of somebody being around to sign for them (always required). It also means no annoying days taken off work to sit at home waiting for a delivery.

Please just make sure you specify the delivery address when you check out (and that the delivery address in your PayPal account is up to date!).

UNFRAMED

All unframed prints are carefully rolled within a cover sheet before being placed within a 3" diameter tube. This allows the prints to be rolled gently, unlike the tight roll required for commonly used smaller tubes, and keeps everything super safe and sound. They are then sent out via Royal Mail's Registered Delivery service. This requires a signature on delivery, so please make sure someone is in!

FRAMED

All framed prints are securely wrapped up in (lots of) bubble wrap and sent via overnight courier - the safest and most cost effective way of delivering such large items. This also allows them to be tracked but does require a signature on delivery, so please make sure someone is in!

Once each print has been produced, left to dry and packaged we ship them via Royal Mail Registered Delivery (unframed prints in tubes) or via courier (for all framed prints). Both methods of delivery require someone to sign for the prints on delivery so please make sure that someone is in to receive them.

From the time you place your order (and make payment) we aim to have all prints delivered within the mainland UK in no more than 14 days (and frequently within five working days).

Overseas deliveries will unfortunately take a bit longer and will depend heavily on the quality / speed of your domestic postal service, which sadly we have no control over. With overseas deliveries there is also the possibility of import taxes and Customs (which we also can’t control), and you’ll need to pay any fees levied by these.

If you live in mainland UK then you should be a happy camper as delivery for you is free (both unframed and framed).

If you live outside the mainland UK unfortunately there is a cost for shipping:

Rest of European Union £25

Rest of the world £30

These are costs for unframed prints only, becasue of high international courier fees we don't offer delivery of framed prints outside the mainland UK. If you would like an individual quote for this please drop us an email.

For glazing we only use safety glass; this is ultra high quality acrylic glazing (PMMA).

This has many advantages; it reduces both the cost to you (over traditional glass) and the weight (making it easier to hang), whilst at the same time making it safer to ship and means you don’t have to worry about the glass shattering.

To be honest, you're going to have a hard time telling it apart from traditional glass.

We don't use mounts as we think they look a little old fashioned and also mean that the print has to be smaller.

We've hunted high and low to find what we consider to be the best frame that meets in the sweet spot between style, cost and quality. 

A black wooden box frame which is approximately 18mm wide with a 27mm rebate (inside depth) – giving the frame nice presence without taking away from the print.

To try and help give a slightly more realistic feel for how your print will look once framed, we've added a slight reflective highlight to show where the light would hit the safety glass. This isn't on the print itself, it's merely to help bring them to life a little when you view them on the website.

Afraid we have to charge VAT (at the current standard UK rate of 20%). But on the plus side, the prices you see already include VAT (as we're primarily focused on individuals rather than businesses) so there's no nasty surprise at the end when you go to check out.

Your receipt will show the VAT breakdown and should you need a more detailed receipt please email us (including your order reference number) at accounts@unherdprints.com

Our VAT number is 104 7382 32.

All payments are made via PayPal (although you don't need an account with them), which allows you to pay either via your PayPal account or with a normal debit / credit card (the usual suspects like; Visa, MasterCard, American Express, Switch, Solo, Maestro, Discover, etc…).

To put your mind at rest – yes. We use PayPal specifically for this very reason. They handle the actual transaction / card details, we never get to see them (more info is here).

We try very hard to make sure that everything you order arrives in perfect condition. Occasionally though, accidents happen. So, if you receive anything that doesn't look absolutely perfect, please email us and we'll replace the item completely at our cost.

Unfortunately, as each item is individually produced we are unable to offer refunds for items that you receive and decide that you no longer like. Therefore please look very carefully at each print before ordering and please remember that colours on screen are only representative of the actual printed colours.

If you have any specific query / request about any print please email us and we'll do our best to help.

Sorry about that, we've aimed to cover pretty much everything we can think of.

Please email us your question and we'll do our best to answer it for you.

Not really.

There will no doubt come a point when we may decide to retire prints / collections but they aren't limited to a specific number – this helps to stop them becoming either unobtainable or super expensive.

Nope.

As the designs aren't necessarily a solo creation we could end up with a long list of signatures!

The way the prints look online is a representation only and their actual colour may be different to how they appear on your computer (laptop, phone, etc). This is down to how colour works: the prints are CMYK, your display is RGB and is unlikely to be accurately calibrated which makes it even more important that you use the site as a guide only.

The way colour is created and perceived is a large and complicated subject, to read more we can recommend here and here.

Carefully. Please make sure your hands are dry, clean and grease free (and no moisturiser) as because they are high quality art prints they can be easily marked if not handled with care (we use cotton gloves but we might be taking things a little too seriously!) and obviously we advise touching them only around the edge. Framing them as soon as possible is the best way to keep them looking perfect.

We offer our prints in a variety of sizes, sticking to the standard A sizes for ease. Below we've listed the dimensions in mm for each option, and shown how many sheets of A4 (default printer paper) it would take to create the the size in case you'd like to lay it out at home first.

* All dimensions are approximate and the frames are obviously slightly larger *

In essence it's an inkjet print but in reality the quality is far higher than can be delivered from a typical home inkjet printer (and that's before you take in to account the size!). We use Canon iPF8000 printers (that's a 12 colour printer to you and me) which, coupled with professional inks, give stunning results. The resolution that it can print at is truly amazing, a cracking 2,400 x 1,200 dpi.

We only use Hahnemuhle Matt Fineart Photo Rag (188gsm) – which is a lovely white, slightly textured matt paper which is about as good as paper gets. It's 100% cotton (or pure alpha cellulose) and gives great results.

We use 188gsm (rather than a heavier weight) in order to make sure the print is suitably thick but not so thick that it creases when rolled.

It should also be lightfast for at least 50 years, and assuming you're not going to place your print directly in the window, it should last a lot longer!

A slikscreen print allows only a limited range of colours and also carries a lot of imperfections. It is done by hand and is quite a low-tech way of producing prints where quality is by no means guaranteed (more information on Silkscreen printing).

Giclee, on the other hand, creates stunning digital prints of the original artwork that we believe is a far better product, which is why we only use this method.

To try and help give a slightly more realistic feel for how your print will look once framed, we've added a slight reflective highlight to show where the light would hit the safety glass. This isn't on the print itself, it's merely to help bring them to life a little when you view them on the website.'

If you choose 'unframed' as an option, the frame edge and the light effect will fade out and show you the print as it really looks.

Probably not in your lifetime.

The inks we use are good for at least 100 years and the paper is good for at least 50 years – and, assuming you're not placing them in constant direct sunlight, they should last even longer.